FAQ

- FREE UK DELIVERY on orders over £10 -
- Tracked worldwide shipping £9.99 -
- Tracked worldwide shipping £9.99 -
- FREE UK DELIVERY on orders over £10 -
- Tracked worldwide shipping £9.99 -
- Tracked worldwide shipping £9.99 -

Product Related - False Lashes

What are ByVixi false lashes made of?

All our lashes from both the Signature Collection and Luxe Faux Mink Collection are made with innovative synthetic fibres which feel incredibly luxurious and soft. They are 100% cruelty-free and vegan. False lashes are most commonly made from animal fur, silk, or synthetic plastic fibres. While many rely on animal fur to create false eyelashes, we are careful not to harm any animals in the pursuit of beauty.

How do I apply false lashes?

To apply false lashes, follow the following steps:

      1. Curl your natural lashes.
      2. Measure your false lash against your natural lash line and trim it from the outer edge if it has more length than you require.
      3. Apply lash adhesive to the lash band and wait for 20-30 seconds for the glue to get tacky.
      4. Use a lash applicator and place your lash as close to your natural lash line as possible.

Read our Lash Application Guide here for a detailed breakdown of each step.

What false lashes would suit me best?

It can be extremely confusing buying false lashes from the myriad of options out there. False lashes also look different depending on the shape of the eyes. Determining your eye shape is the first step in finding false lashes that would flatter and enhance the natural beauty of your eyes.

Read our Eye Shapes Guide here to find your eye shape and our recommended false lashes for you.

How many times can you reuse a pair of false lashes?

Our carefully designed lashes are durable and can be re-worn multiple times. You just need to follow a few simple care instructions to ensure that you can get as many as 15 wears out of your favourite lashes.

Read our Lash Care Guide here to extend the lifetime of your ByVixi false lashes.

What false lashes look best on small eyes?

Determining your eye shape is the first step in finding a false eyelash that suits you. For smaller eyes, look for lashes that are in an Open Doll Eye style. These lashes are longest in the center and really open up the eyes to give the illusion of bigger and brighter eyes.

For more on eye shapes and our handpicked recommendations, read our Eye Shapes Guide here.

What false lashes look natural?

There are different styles of false lashes. For a natural finish, look for Natural Wispy styles which are feathered and designed to subtly enhance your lashes without overwhelming them with volume.

Browse through Natural Wispy styles in our Signature Collection here for an everyday look and in our Luxe Faux Mink Collection here for a more glamorous look.

Read our Lash Styles Guide here for more information on the different styles of lashes we carry.

How long do false lashes stay on?

You can expect your By Vixi lashes to last all day long until you are ready to remove them yourself as long as they are properly applied with our lash adhesive. Applying extra glue to both edges of the lash band will prevent them from lifting at the corners.

We understand that lash lovers need to be sure their lashes stay on during the regular course of their day. Precisely to address these concerns, we have formulated our Lash Adhesive to offer a strong and reliable hold while still being gentle.

Read our Lash Application Guide here to ensure your lashes are applied properly.

Product Related - False Nails

What are the different types of false nails?

There are three main types of false nails; acrylics, gels, and press ons. Both acrylic and gel nails need to be applied and removed in nail salons and are relatively more expensive. Press ons, on the other hand, are inexpensive and can be applied and removed safely at home. Our Press On nail kits come with full cover nails, glue, and nail file to give you a salon-quality manicure in minutes.

Can false press on nails be reused?

Our press-on nails can be reused as long as they are applied, removed and cared for properly.

Read our Nail Application Guide here to ensure you are applying your nails properly and our Nail Removal & Care Guide here for removal and care instructions.

How long do false nails stay on?

Our false nails are made with a high quality ABS plastic which is strong and durable. With our nail glue additionally offering a strong hold, our press on false nails can last between 2-4 weeks as long as the nails are applied properly.

Read our Nail Application Guide here to ensure you are applying your nails properly and our Nail Removal & Care Guide here for removal and care instructions.

How do I remove false nails?

Our false nails can be removed through different methods.

In order to reuse your false nails, you can soak your nails in warm soapy water for at least 20 minutes before trying to gently peel them off. You may also need to loosen them with a cuticle pusher or cuticle oil.

If you don’t plan on reusing your nails, you can soak them in acetone-based nail polish remover for a few minutes. This weakens and dissolves the nails so they can be peeled or scraped off.

Read our Nail Removal & Care Guide here for detailed instructions on how to safely remove and care for your false nails.

What nail shape would suit me?

Nail styles look different based on the shape of the hand and nail bed. Generally speaking, if your fingers are thicker and you want to elongate them, choose a slimming style like Almond, Stiletto and Coffin. If, however, your fingers are slim, they are versatile enough to rock any style with ease.

Read our Nail Styles Guide here to learn more about our nail styles.

 

Orders and Shipping Related

COVID 19 Update: When will I receive my order?

We are still open for business and processing orders normally! However, you may experience delays due to curtailments to normal postal services.

We are monitoring our orders closely and will continue to ship orders Priority Business Class within the UK. If you have not received your order within 14 days, please contact us on our website here.

We are also fulfilling international orders and shipping via courier.

Do you ship internationally?

We offer tracked international shipping of our products all over the world at just £9.99. Delivery times may vary depending on your location.

What forms of payment do you accept?

We accept payments through Google Pay, Apple Pay, PayPal as well as all major debit and credit cards like Visa, Mastercard, American Express, and Discover.

How do I track an order?

For free shipping within the UK, you will receive an email notifying you as soon as we dispatch your order. With the Royal Mail delivery confirmation code in this email, you can get confirmation for the date your order has been dispatched. While it doesn't offer direct tracking, this code will again be updated when your order has been successfully delivered.

For next day delivery, you will receive an email with a tracking code as soon as we dispatch your order.

For international shipments, you will receive an email with a tracking code as soon as we dispatch your order.

When will I receive my order?

The shipping period will depend on your location. All our orders are dispatched within 24 hours of receiving payment Monday through Friday with a 3 PM cut off.

UK Standard delivery is free and sent via Business 1st Class Post. You can expect to receive your order within 5 working days if you are located in the UK. If you have not received your order within 7 days, please contact us on our website here.

For next day delivery, you can expect to receive your order within 24 hours if it was placed before 3 pm, Monday through Friday. You can track your order as soon as we dispatch it.

International deliveries are via courier and delivery times for these will differ from country to country.

 

Returns & Refunds Related

 

Can I cancel my order?

Yes, you can cancel your order if it has not been dispatched. We ship within 24 hours of receiving payment. Once your order is cancelled, we will process your refund the same day.

If, however, you are not able to cancel your order before it has been dispatched, don’t worry. Contact us on our website here for an easy return and refund process for unused products in unopened original packaging. We will process your refund within 48 hours of receiving the products.

Can I return or exchange items?

We are happy to offer a return within 2 weeks on products that are unused, unopened and in their original packaging. We do not offer any exchanges. However, you may return your original product and purchase a new one instead. Please contact us on our website here if you want to return an item.

We do not accept returns of any liquid products due to hygiene and contamination reasons we are unable to accept return requests for some of our products, even if you say "We haven't opened or used it", we are unable to tell if this is true and we cannot risk passing the items onto other customers. 

- Prep and Polish Solution
- Remove Solution
- All Glues

What is the return/exchange period?

You can return products that are unused, unopened, and in their original packaging within 2 weeks of receiving the products. Please contact us on our website here if you want to return an item.

We do not offer exchanges. However, you may return your original product and purchase a new one instead.

How do I return a product?

If you are unhappy with your order, please contact us on our website here to get the return process started. You will have to ship the products back to us within 2 weeks of receiving the products. Once we receive the products, we will process your refund within 48 hours.

Can I get a refund?

Yes, you can get a refund if you want to return your products or if an item is defective. Please keep in mind that the unused products will have to be shipped back to us in the unopened and original packaging in order for us to process your refund.

How long does it take to get a refund?

Once we receive the products, we will process your refund within 48 hours. Depending on your method of payment, you can expect to receive your refund within 2 - 10 working days.

 

Discounts Related

Do you offer a discount for MUAs or Salon Professionals?

We offer a 20% discount for MUAs and salon professionals on purchases of £60 and above. This discount is applicable on all our products. Type in the code MUA20! at checkout to avail this discount.

Do you offer a discount for Wholesalers?

We offer a wholesale discount on purchases of more than 100 products from the same category. For wholesale enquiries, please contact us here.

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